Frequently Asked Questions (FAQs)

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Products & Shipping

Q: All products are Ready Stock in Malaysia?
Yes, all items are Ready Stock.

Q: Is your product using Malaysia plug?
Not all items come with a Malaysia plug. Some items require the use of an adaptor plug. Please read the product description to know the exact specifications.

Q: How long does shipping take?
Standard shipping usually takes between 2-5 business days. You will receive a tracking number once your order has shipped.

Q: Do you offer international shipping?
No, we only able to ship within West Malaysia. If you are in East Malaysia, please contact us for more information.

Payment

Q: What payment methods do you accept?
We accept Visa, Master, Amex, ApplePay, TnG eWallet, Boost, ShopeePay, Grabpay, GrabPaylater, Atome, and FPX Online Banking.

Q: Do you provide Cash On Delivery service?
Sorry, we are unable to provide COD at the moment.

Q: Why my payment failed?
There could be several reasons why this happened, such as an issue with your credit card or a problem with our payment system. Please contact us and we will do our best to assist you.

Returns & Warranty

Q: How long is a product warranty?
All products come with a standard 7-day free returns and warranty policy. Additionally, our *electrical products* come with an extended 6-month warranty.

Q: What should I do if I received a broken item?
Please contact us as soon as possible to report the issue and provide us with your order number and photos of the damaged item. We will do our best to resolve the issue promptly and offer you a replacement.

Q: What is the process for making a warranty claim?
The steps for making a warranty claim is super easy:

  1. Contact us and provide your order number.
  2. Wait for us to verify the warranty is still valid.
  3. Send the item back to our warehouse.
  4. We will check the item within 24 hours of receiving it.
  5. Once approved, we will send you a new one. Hooray!